Professor Gobinda Chowdhury BSc Hons, MSc, PhD, FCLIP is Professor in Information Science at iSchool@northumbria, and Head of the Department of Mathematics and Information Sciences at Northumbria University. Before joining Northumbria University he was a Professor and Director of the Centre for Information and Knowledge Management at the University of Technology Sydney, Australia. For over 25 years he has worked as an academic and researcher in information science in different parts of the world including Asia, Africa, Europe and Australia. For the past few years he has been actively involved in the iSchools activities. Professor Chowdhury has written or edited 15 books and over 150 research papers.

David McMenemy BA(Hons) MSc MCLIP FHEA is a Lecturer in the Department of Computer and Information Sciences, University of Strathclyde. He has over 10 years' experience in public libraries, with roles in reference and lending services, digitization, and, finally, working on the roll-out programme for the People's Network in a large city service. He is a former editor of Library Review and has co-authored several books for Facet Publishing including Delivering Digital Services: a handbook for public libraries and learning centres, Librarianship: an introduction and The Public Library Training Handbook: a frontline service delivery manual.